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Frequently Asked Questions
General
Health and Safety
Payment and Policies
We offer time windows (like 9–11am or 1–3pm) to account for traffic and prep time. Your cleaner will arrive within that window — and we always text you when we’re on the way.
Our standard clean includes dusting, vacuuming, mopping, and surface cleaning throughout the home — including kitchens, bathrooms, living areas, and bedrooms. For a full checklist, head to our [What’s Included] page.
Absolutely. You can choose to have only certain rooms cleaned when you book — just let us know what to focus on.
You can add things like interior fridge cleaning, oven cleaning, baseboards, laundry, inside windows, and more. Add-ons are available during the booking process.
Nope — totally up to you. Many of our clients provide a lockbox code or key and come home to a sparkling space. If you'd prefer to be home, that's great too.
Absolutely. We love furry friends and use products that are safe for pets. Just give us a heads-up if you have animals at home — and let us know if they’re curious escape artists 🐶🐱
Yes! We bring all the tools and cleaning supplies needed for the job. If you have a specific product you'd like us to use, just leave it out and let us know.
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