We offer time windows (like 9–11am or 1–3pm) to account for traffic and prep time. Your cleaner will arrive within that window — and we always text you when we’re on the way.

Our standard clean includes dusting, vacuuming, mopping, and surface cleaning throughout the home — including kitchens, bathrooms, living areas, and bedrooms. For a full checklist, head to our [What’s Included] page.

Absolutely. You can choose to have only certain rooms cleaned when you book — just let us know what to focus on.

You can add things like interior fridge cleaning, oven cleaning, baseboards, laundry, inside windows, and more. Add-ons are available during the booking process.

Nope — totally up to you. Many of our clients provide a lockbox code or key and come home to a sparkling space. If you'd prefer to be home, that's great too.

Absolutely. We love furry friends and use products that are safe for pets. Just give us a heads-up if you have animals at home — and let us know if they’re curious escape artists 🐶🐱

Yes! We bring all the tools and cleaning supplies needed for the job. If you have a specific product you'd like us to use, just leave it out and let us know.

Yes — every MoCoMaids cleaner goes through a detailed background check before joining our team. We only hire people we’d trust in our own homes.

We are! MoCoMaids is fully insured and bonded, which means you’re protected in the rare event that something goes wrong. Your home and belongings are in good hands.

Yes! We use non-toxic, family- and pet-safe cleaning products by default. If you have specific sensitivities or requests, just let us know and we’ll tailor the clean to your needs.

We sanitize tools between homes, wash hands frequently, and follow hygiene best practices. If you’d prefer your cleaner to wear a mask or gloves, just let us know — we’re happy to accommodate.

Life happens — we get it. Just give us at least 24 hours' notice to avoid a late cancellation fee. Rescheduling is easy and can be done online or by text.

Simple: If you’re not happy, we’ll come back and fix it. Still not satisfied? You don’t pay. We stand behind every clean.

We use encrypted, PCI-compliant payment processing — the same level of security you’d expect from major online retailers. Your payment details are safe with us.

Yes! A MoCoMaids gift certificate makes an awesome housewarming or baby shower gift. Just shoot us a message and we’ll set you up.